Where a consumer fails to pay any consumption charge for electricity or any other sum due and payable by him to a licensee, by the due date mentioned in the bill, the licensee may, after giving not less than fifteen (15) clear days' notice in writing to such person and without prejudice to his rights to recover such charge or other sum, cut off supply of electricity and for that purpose disconnect any electric supply line or other works being the property of such licensee or the generating company through which electricity is supplied, transmitted, distributed or wheeled. The licensee may not commence the supply until such charge or other sum, together with any expenses incurred by him in cutting off and reconnecting the supply, are paid.

Notwithstanding anything contained herein above, no sum due from any consumer, under this section shall be recoverable after a period of two years from the date when such sum became first due unless such sum has been shown continuously as recoverable as arrears of charges for electricity supplied and the licensee shall not cut off the supply of the electricity for non payment of such sum which has become non-recoverable.

In case of continued default in payment of electricity charges and any sum due to licensee by any consumer for a period of more than two months, the licensee shall be entitled to terminate the agreement executed by the consumer as per the terms and conditions of supply of the licensee as approved by the Commission and may remove the electric line or works connected with the provision of supply to the consumer.

The licensee shall not cut off supply if the consumer deposits under protest:
(a) The amount equal to the sum claimed from him, or
(b) Electricity charges due from him calculated on the basis of average charge for electricity supplied to him during the preceding six months whichever is less pending disposal of the dispute. The licensee shall accept such payment from the consumer.
Restoration of supply of Electricity :
If any service is disconnected on account of non-payment of electricity charges or any other charges due to licensee, after the consumer has duly paid the amounts due, the additional charges for the delay and the charges for reconnection, the licensee shall restore the electrical supply in not more than four working hours of the consumer producing the proof of payment of the amounts and charges.
Provided however if the electric line or works providing supply to the consumer is removed by reason of the disconnection the licensee shall restore the supply after undertaking the works or providing the electric line with in the time stated for providing any new connection and the consumer shall also pay for such reconnection as if he has been provided a new connection.
Service of notice :
Any order/notice to the consumer by the licensee including the notice under section 56 of the Act, shall be deemed to be duly served by the licensee if it is:
Sent by registered post, under certificate of posting, by courier, or other similar means, or delivered by hand to the person residing at the address notified to the licensee by the consumer and an acknowledgement taken from any person in the premises, or
Affixed at a conspicuous part of such premises in case there is no person, to whom the same can with reasonable diligence, be delivered.