| Service Area |
Specified Period |
Compansation payble to
affected consumer |
Manner of
payment |
| Normal Fuse off |
| Urban areas |
6 Hrs |
Rs.100 in each case of default |
Automatic |
| others areas |
24 Hrs |
| Line Breakdowns |
| Urban areas |
12 Hrs |
Rs.100 to each affected consumer |
To be Claimed |
| Others areas |
24 Hrs |
| Distribution Transformer failure |
| Urban areas |
24 Hrs |
Rs.200 to each affected consumer |
To be Claimed |
| Others areas |
48 Hrs |
| Period of Scheduled outages |
| Maximum duration in a single stretch |
12 Hrs |
Rs.200 to each affected consumer |
To be Claimed |
| Restoration of supply |
| Voltage Variation |
No expantion/enhancement
of network is involved |
15 days |
Rs.200 in each case of default |
Automatic |
Up-gradation of distribution
system is required |
Rs.500 in each case of default |
| Harmonics |
| EHT connections |
|
To be decided by the Commission
at appropriate time |
|
| HT connections |
|
|
| Meter Complaints |
| Checking and inspection of correctness of the meter |
7 days |
Rs.100 in each case of default |
To be Claimed |
| Replacement of slow ,creeping or stuck up meters |
30 working days |
Rs.100 in each case of default |
Automatic |
| Replacement of burnt meter( cause attributable to the consumer) |
30 working days |
Rs.200 in each case of default |
Automatic |
| Replacement of burnt meters in all other cases. |
15 days |
|
|
| Applications for new connection/additional load connection feasible from existing network |
| Release of supply |
3 days |
Rs.100 in each day of default |
Automatic |
| Network expansion / enhancement required for providing connection |
Release of supply- Low Tension
(Including Agricultural) |
one week |
Rs.100 for each day of default |
To be Claimed |
Release of supply- High Tension
11 KV supply |
21 working days |
Rs.500 for each day of default |
To be Claimed |
Release of supply- High Tension
33 KV supply |
60 working days |
Rs.500 for each day of default |
Automatic |
Release of supply- Extra High Tension
services |
30 working days |
Erection of Substation required
for release of supply |
|
Rs.1000 for each day of default |
Automatic |
| Transfer of ownership and conversion of service |
| Title transfer of ownership |
15 days |
Rs.100 for each day of default |
Automatic |
| Change of category |
15 days |
Rs.100 for each day of default |
Automatic |
| Conversion from LT 1-ph to LT 3-ph |
30 days |
| Conversion from LT to HT and vice-versa |
60 days |
Rs.200 for each day of default |
Automatic |
| Resolution of complaints on consumer's bill |
| Resolution of complaints |
30 days |
Rs.50 for each day of default |
Automatic |
| Reconnection of supply following disconnection |
| Urban areas |
4 Hrs |
Rs.100 for each day of default |
Automatic |
| Others areas |
